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Reporting and Analysis

Reporting and Analysis


To achieve the full benefits from your CRM/Help Desk system you will need to produce MIS reports & dashboards. Prior Analytics can assist with this process in a number of ways.

We can offer a report writing/dashboard building service or training using the system's inbuilt tools or industry-standard Crystal Reports or MS Reporting Services.

Popular Sales & Marketing Reports include:
Forecast Analysis
Opportunity and Project Management
Inactive Accounts Campaign Analysis
Full Corporate Detail
Report System Usage

Help Desk Reports include:
Call Patterns
Work Load Patterns
Call Duration Reports
Contract Expiry Reports

We offer dashboard, reporting and analysis services for the following products:

  • GoldMine Premium Edition
  • GoldMine Enterprise Edtion
  • Sage CRM
  • HEAT
  • ITSM
  • Customer Service

To discuss your requirements further tel: 0845 6588 121 or e-mail: