CRM Implementation Services - Support
Prior Analytics Ltd have a full-time dedicated support desk, which has a reputation for excellence within the CRM community.
Prior Analytics follow the principles defined by The IT Infrastructure Library, (also known as ITIL), which is rapidly becoming the de-facto industry standard framework for providing guidance specific to IT service delivery and support processes. To this end, the Company uses an ITIL compliant service desk solution to ensure best practice and quality in our own Service Level Management.
All support enquiries are logged on our own CRM system and you are issued with a unique reference for each separate enquiry. This method ensures that your query is correctly tracked and escalated to reach a speedy conclusion. We are happy to provide a sample contract, which details our Service Level Agreements to you upon request.
"The quality of technical support from the Prior team is consistently excellent - issues are resolved swiftly and proactively. We have had extensive dealings with a number of re-sellers before we found Prior who technically were able to do what we required and for a reasonable price." Simon Walker, SME Invoice Finance.