Heat Service and Support Solutions
Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support is the service desk software that helps organisations of all types take their service and customer satisfaction to the next level.
"Affordable, Automated Service Desk Solution."
Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
HEAT® Product Suite
HEAT® Service and Support™
Affordable, Automated Service Desk Solution
Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support is the service desk software that helps organisations of all types take their service and customer satisfaction to the next level. more >>
HEAT® Self Service™
Significantly Reduce Call Volumes
Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue – without adding to your incoming call volume. more >>
iHEAT™
HEAT Access – Anywhere
Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEAT’s server-based, thin client computing system, technicians can access HEAT® to view and manage issues via a Web browser. more >>
HEAT® Plus Knowledge
Information You Need, When You Need It
Deliver superior support with quick and proper issue resolution. HEAT Plus Knowledge improves customer satisfaction and actually lowers overall costs by providing support technicians easy access to answers. And by adding Right Answers Knowledge-Paks® - the world's first and largest IT support knowledge base - your technicians and end-users can access hundreds of thousands of problem-resolutions. Knowledge-Pak titles cover virtually every popular business application from vendors such as Microsoft, Netscape, Novell, Corel, Lotus, Adobe, and Symantec. more >>
HEAT® Asset Tracker
Reducing the Cost and Complexity of Asset Management
Reduce your costs by taking control of managing your IT assets, software licenses, and lease agreements. HEAT Asset Tracker simplifies asset management by providing concise, timely, and detailed asset information. more >>
HEAT® Plus Remote Support Suite
Secure Online Customer Support
Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet. more >>