GoldMine Premium Edition
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Focus on Customer Relationships
GoldMine Premium Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Premium enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect.
Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium delivers software the way you want it. GoldMine Premium adds an advanced service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.
New Support Module!
Reduce your customer service costs, while increasing customer satisfaction by deploying GoldMine Premium's Support Module.
Features
- A robust set of field-proven customer relationship management (CRM) tools that take you beyond simply automating sales information
- Company-wide visibility — Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls
- Workflow enhancements, Contact Search Center — Within GoldMine Corporate you can streamline multiple-step processes-without having to move customer contact records
- Automation — Automate database administration and mass mailings. Easily generate targeted, personalised email, letters and faxes from a central location.
- Team-based collaboration — Share critical information across teams or the organisation, inside and outside your office.
- Business intelligence — Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyse your data and schedule reports to automatically email to users
- Reporting and analysis management — Analyse your leads, sales, and marketing. Create, manage, preview and generate reports from a central area.
- Microsoft Reporting Services integration — Leverage functionality within Microsoft SQL
- GoldMine+Browser — View information from external sources, such as databases, back-office systems, and websites
- Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone
- Remote data access — Web access via iGoldMine™ or iGoldMine Plus™
- Synchronization — Automate synchronisation via GoldSync® [make this a link]
- Integration with Microsoft® Outlook® and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling
- Advanced capabilities for CRM — add advanced functionality with initial deployment or when you are ready, with valuable extensions such as FrontRange Voice IP Contact Center, GoldMine IP Voice Suite (VoIP) [add link FrontRange Voice]
- Integration with industry-leading HEAT Service & Support — Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues [link to Heat]
